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Your FAQs Answered

Explore all your answers in one convenient place. Whether you're having trouble placing orders, experiencing issues with your cart, need help with tracking, or want to start a return, find comprehensive assistance in this help section. For further support, feel free to contact us using the details below

Where's my order?

How do I return an item?

What are the delivery options?

Help! My toy's not working

FAQ About Delivery

All your questions were answered about your delivery.

We deliver to every country worldwide. Our products come from warehouses located in the UK and from sellers in over 30 countries across the globe.
Our delivery costs vary depending on your preferences. In the UK, we offer three types of delivery: Standard (3-4 days), Express (2-3 days), and Next Day. For international deliveries, please refer to our Delivery Information page for detailed pricing.
Yes, all our packaging is discreet and plain, ensuring that your delivery remains confidential with just the essential address information.
Currently, we do not offer pickup services. However, we are actively working on making this option available at local shops across the UK.
Upon placing your order, we will send you an order ID via email. Use this ID to track your order status here.

FAQs About Privacy And Security

Concerned about your privacy? Find answers below to your questions.

Rest assured, your data is secure with Sweetypy. We prioritize your privacy and do not share your information with any third parties. Our servers are protected by Cloudflare and other robust online security measures. Additionally, all payments are encrypted to ensure total peace of mind.
You can review our comprehensive privacy policy here.
Yes, all payment transactions on Sweetypy are encrypted to safeguard your details and protect your money from potential threats.
Absolutely. Our servers are meticulously secured to provide you with complete peace of mind regarding the safety of your data.

FAQs About Orders And Payment

Find answers to your questions about your orders.

Sweetypy offers a variety of payment options to cater to all online shoppers. You can pay with debit or credit cards including Visa, MasterCard, and American Express. We also accept Apple Pay, PayPal, and Google Pay. Additionally, you can spread the cost using Klarna, PayPal Pay Later, or Clearpay.
Yes, we do! You can take advantage of Buy Now Pay Later options from Klarna, PayPal, or Clearpay.
If you need to amend or cancel your order, please contact Sweetypy Customer Care immediately after placing it. Once your order has been processed by our warehouse team, cancellation may not be possible. However, you can return the item for free using our Returns process. Visit our Returns page for more details.
If you're unsatisfied with your purchase, you can return the item under our guarantee. Visit our Returns page for instructions on initiating a refund.
You can reach us via email at [email protected]. Alternatively, feel free to call us or use our online chat

FAQs About Sweetypy

Everything you need to know about Sweetypy

Sweetypy boasts over 10,000 cutting-edge and innovative sex toys and sexy lingerie items sourced from sellers worldwide.
Sweetypy is a pioneering adult sex toy marketplace that provides buyers and sellers with a unique platform to trade sex toys and lingerie on a global scale.
If you're interested in selling sex toys or lingerie, you can sign up as a seller on Sweetypy. Please refer to the footer for more details on how to get started.
For additional information about Sweetypy, visit our About Us page.

It’s not just a toy.
It’s THE TOY

With 10,000 products from leading brands, sweetypy is the leading sex toy shop in the UK.
With discrete packaging and next day guaranteed delivery you can be sure to find the best you always wanted.

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